STRATEGIC

&

HUMAN-CENTRED

I provide guidance on emergent strategy and human-centred innovation.

Across 10 years and 20 organisations, I’ve helped folks adapt to, or initiate, novelty in complex operating environments.

Together, we bridge strategy and action through agility, good governance, and the effective use of technology and capital. The innovation comes from experimentation that is directionally-correct.

I advocate for delegating authority within competency and culture that encourages teams to learn their way forward. I design systems that are cyclical, not linear and value progress not powerpoint.

My values are rational empathy, integrity, personal and civic responsibility, curious and critical thinking.

Home is in the Dandenong Ranges east of Melbourne with my lovely wife and our adopted dogs, where I'm a two-acre woodsman and volunteer firefighter with the CFA.

My skills are a bit esoteric, highfalutin’ even, so I work to make them accessible and apply them pragmatically.

Things I have studied // AICD Courses, Intent-Based Leadership, Emergent Strategy, Agile, OODA, Cynefin, Christensen's Disruptive Innovation, Financial Statement Literacy, Research, Human-centred Design, Design Thinking, Service Design, TPS Lean (Kanban, Kaizen, Gemba etc)

'Liam is highly skilled and ethical... with a clear purpose of social good.'

Dr Melissa Casey, Adj. Professor
Exec Director Monash Health

‘...you captivated our team and asked them to bravely step into the unknown to which they accepted the challenge.’

Leanne Williams, CEO

EXPERIENCE

  • College For Adult Learning

    Disrupting the adult education sector with new, adaptive, digital experiences to provide learners with agency, improve outcomes and ROCE.

  • Myli / Non Exec Director

    Board Member (MAICD), contributing to strategy, growth and innovation managed by good governance. Winner AFR Best Places to Work 2024.

  • Adobe

    Group leadership in design of emergent APAC strategies, new services, marketing campaigns and team culture.

  • BP Hydrogen

    Guidance on agile op models and risk governance to new Hydrogen business and BP’s internal APAC Agility team.

  • Department of Finance

    Insights and recommendations on transformation of paper to digital product use in Parliament (DIPA Flipchart)

  • Pancare

    Pro bono participation on ‘white label’ retail products for fundraising collaborations.

  • Inghams

    Service design across 14 functions as part of their digital transformation. Story-based impact, opportunity and risk.

  • Adobe

    Group leadership across functions to bring people together in the design of marketing campaigns for services.

  • Carsales.com.au

    Leadership on digital product innovation to address competitive threats and increase membership conversion.

  • Department of Finance

    Guidance on digital and operational opportunities for the politically-sensitive Government Transparency site.

  • NAB / BCG

    Hired by BCG to help with Customer Journey program developing new home lending products, uplift CX, cost out.

  • AHPRA

    Co-design of digital service strategy across national Directorate Boards of regulator AHPRA.gov.au

  • John Holland

    Leadership in Agile Op Model Design with CIO and 150 people; improved transparency, speed to value and morale.

  • Universal Music

    Research and Innovation program to connect emerging music artists to new fans in Australia through digital.

  • Benetas Aged Care

    Co-design of new website, inbound and in-home services that engage customers 18 months ahead of competitors.

  • AGL Energy

    Service Design to improve capital allocation and PII compliance risk in customer experience (journey).

  • Australian Catholic University

    Leadership in Design Thinking to improve student acquisition / retention rates with new digital platform.

  • Monash Health

    Leadership in HCD and Agile practices to re-design mental health triage in the ED with clinical evidence, award winning.

  • Telstra

    New digital service to get lawyers ‘Telstra ready’ six months faster using GV Design Sprint innovation practices.

  • Adobe / Clients

    Leadership in running many co-design initiatives between Adobe and their top clients.

  • Computershare

    I spent a few months in their innovation lab ‘The Garage’ to run initiatives and found operational obstacles.